1. Scope
This Privacy Policy applies to personal data processed through the Jugree.com website, applications, customer support channels and home-service marketplace. It does not govern third-party websites or services that have their own privacy policies.
2. Information we collect
Information you provide
- Name, mobile number, email address and account credentials.
- Service address, location details and booking instructions.
- Booking history, selected services, preferred schedules and feedback.
- Communications with customer support and service professionals.
- Payment-related details processed through authorized payment providers. We may receive transaction references and payment status, but do not necessarily store complete card or banking credentials.
Information collected automatically
- Device, browser, IP address, operating system and approximate location information.
- Pages viewed, features used, referral source, timestamps and diagnostic logs.
- Cookies and similar technologies used for essential functionality, security, analytics and preferences.
Information from partners and other sources
We may receive service completion details, communications, ratings, fraud-prevention signals and other information from service partners, payment processors, analytics providers and publicly available sources.
3. How we use information
We may use personal data to:
- Create and manage accounts and bookings.
- Match customers with service professionals and share necessary booking details.
- Process payments, refunds, offers and transaction records.
- Provide customer support, send service updates and resolve complaints.
- Verify users and partners, prevent fraud and protect platform safety.
- Improve services, personalize experiences and measure platform performance.
- Send marketing communications where permitted, with available opt-out choices.
- Comply with legal obligations and enforce our agreements.
4. How we share information
We may share relevant information with service professionals to fulfil a booking; vendors providing hosting, communications, payments, analytics, verification and support; professional advisers and authorities where required by law; and parties involved in a merger, financing, reorganization or transfer of business assets.
We do not sell personal data in exchange for money. Service professionals are expected to use booking information only for delivering the requested service and related lawful purposes.
5. Data retention and security
We retain personal data for as long as reasonably required for the purposes described above, including service delivery, legal compliance, dispute resolution, fraud prevention and business records. Retention periods vary by data type and legal requirement.
We use reasonable administrative, technical and organizational safeguards. No online system is completely secure, and we cannot guarantee absolute security.
6. Your rights and choices
Subject to applicable law, you may request access to or correction of your personal data, withdraw consent where processing is based on consent, request deletion of eligible data, opt out of promotional communications, or raise a grievance about our processing.
Some information may need to be retained where required by law or for legitimate purposes such as security, fraud prevention and dispute resolution.
7. Children's privacy
Jugree services are not intended for individuals under 18 years of age acting independently. A parent or legal guardian should make bookings involving a minor.
8. Changes to this policy
We may update this policy to reflect changes in our services, practices or applicable law. The revised version will be posted with a new effective date. Material changes may also be communicated through appropriate channels.
9. Contact and grievances
For privacy requests or grievances, contact Parman Technologies Private Limited at privacy@jugree.com. Please include enough information for us to identify your account and understand the request. Statutory company and grievance-officer details should be inserted here before publication where required by applicable law.