1. Acceptance and eligibility
These Terms & Conditions (“Terms”) form an agreement between you and Parman Technologies Private Limited (“Jugree”, “we”, “us” or “our”). You must be at least 18 years old and legally capable of entering into a binding contract to create an account or make a booking. If you use Jugree on behalf of another person or entity, you confirm that you are authorized to do so.
2. Our platform role
Jugree provides technology that enables users to discover and request home services. Services may be delivered by independent third-party professionals or service businesses (“Service Partners”). Unless expressly stated otherwise, Service Partners are not employees, agents or representatives of Jugree.
Service availability, partner assignment, arrival time and completion estimates may vary. We may facilitate support and quality processes, but the Service Partner remains responsible for performing the booked service with reasonable skill and care.
3. Accounts and information
You agree to provide accurate, current information and maintain the confidentiality of account credentials and one-time passwords. You are responsible for activity conducted through your account, except where caused by our breach. Notify us promptly of suspected unauthorized use.
You must provide safe, lawful and reasonable access to the service location and disclose relevant conditions that could affect the work or the safety of the Service Partner.
4. Bookings, pricing and payments
- Displayed prices may be fixed, estimated or subject to inspection depending on the service.
- Additional work, materials, taxes or location-specific charges should be disclosed before they are added to the booking, where reasonably practicable.
- You authorize us and our payment providers to collect applicable charges using your selected payment method.
- Offers, credits and promotional codes may have separate conditions, expiry dates and usage limits.
- Invoices or receipts may be issued by Jugree, a Service Partner or another authorized party depending on the transaction structure.
5. Cancellations, rescheduling and refunds
Cancellation or rescheduling fees may apply based on timing, partner travel, purchased materials and the service category. The applicable conditions should be shown during booking or communicated before confirmation.
Approved refunds are generally returned to the original payment method or issued as platform credit, subject to payment-provider timelines. A refund request may require supporting information and does not guarantee approval.
6. Acceptable use and customer conduct
You must not misuse the platform, submit false bookings, harass or discriminate against Service Partners, interfere with platform security, copy platform content without authorization, use the service for unlawful purposes, or attempt to avoid applicable platform charges through deceptive conduct.
We may suspend or terminate access where we reasonably believe these Terms, safety requirements or applicable law have been violated.
7. Intellectual property
Jugree.com, its software, designs, content, trademarks and related materials are owned by or licensed to Parman Technologies Private Limited. These Terms provide a limited, revocable, non-transferable right to use the platform for personal, lawful purposes. They do not transfer intellectual property rights to you.
8. Disclaimers and limitation of liability
The platform is provided on an “as available” basis. To the extent permitted by law, we do not guarantee uninterrupted access, the availability of a particular Service Partner, or that every service will meet subjective expectations.
Nothing in these Terms excludes liability that cannot lawfully be excluded, including applicable consumer rights. To the fullest extent permitted by law, Jugree will not be liable for indirect, incidental, special or consequential losses, loss of profits or data, or events outside our reasonable control. Any aggregate liability relating to a booking will be limited to the amount paid for that booking, unless applicable law requires otherwise.
9. Indemnity
To the extent permitted by law, you agree to indemnify Parman Technologies Private Limited against third-party claims and reasonable costs arising from your unlawful use of the platform, material breach of these Terms or violation of another person's rights.
10. Governing law and disputes
These Terms are governed by the laws of India. Before beginning formal proceedings, the parties should attempt in good faith to resolve a dispute through customer support. Subject to mandatory consumer protections and the legally registered office of the company, courts of competent jurisdiction in India will have jurisdiction. The specific exclusive jurisdiction city should be confirmed by the company before publication.
11. Changes and termination
We may update these Terms as the platform, business model or law changes. Updated Terms will be posted with a revised effective date. We may discontinue features or terminate access where reasonably necessary, subject to applicable law and outstanding booking obligations.
12. Contact
Questions about these Terms may be sent to Parman Technologies Private Limited at legal@jugree.com. Insert the company's registered office, CIN and official grievance contact here before publication if required.